Regular

If you have an audience–especially a client-audience or a customer-audience–you have to talk to them. Unless you’re in the business of taking advantage of your audience, you need to find a way to open lines of communication with them that allow for reality checks and feedback along the way. Most...

I’m going to make a suggestion, especially to anyone whose vocation, avocation, or general tendencies get them walking around out in public. If you have to assume something, assume this: It’s better to expect that everyone is everywhere, rather than expecting that there are those who are everywhere and those...

Although I haven’t written about it before, I decided a few months ago to take up Jane Hart’s Ten Tools Challenge this year, after reading about it on David Kelly’s blog. This is a year when I’m learning new tools for a new job, having moved from being my own...

It’s difficult to know how often opportunities to change the way that an entire system of knowledge makes sense of the world really come along. By their nature, most human systems tend toward a state where reproducing the way things becomes deeply insinuated into whatever the system was intended to...

I used to teach literature, writing, and research at the college level. Over time, I learned to pay careful attention to planning and staging the first few meetings of a class each semester, for that was my window to set expectations. There was usually a lot to clarify.

Social media has changed the way we meet each other, but it has not changed one thing: both ends of our relationships with others are accidents.

Imagine that you enter a parlor. You come late. When you arrive, others have long preceded you, and they are engaged in a heated discussion, a discussion too heated for them to pause and tell you exactly what it is about. In fact, the discussion had already begun long before...